Privacy Policy

SOLVANCE LIMITED ("SOLVANCE", "the Company", "we", "us" or "our") values the confidentiality and security of information relating to visitors of our website and our business contacts. This Privacy Policy explains what personal data we collect, on what basis, for what purposes, and what rights are available to individuals whose data we process. Where a statutory basis for processing is absent, we rely on the consent of the individual concerned.

Personal data may be processed differently depending on the country of the data subject; where applicable, we apply the standards of the EU General Data Protection Regulation (GDPR) as a baseline of good practice, in addition to any locally applicable data protection law.

Although our website can generally be browsed without disclosing any personal data, certain features — such as requesting a quotation, registering an account, or subscribing to updates — require the processing of personal data.

1. Controller

The controller responsible for the processing of personal data described in this policy is:

SOLVANCE LIMITED

Business Registration No. 70482157

Registered address: Unit 2904–05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong

Website: https://solvance-limited.com/

Email: [email protected]

2. Key terms used in this policy

To keep this policy understandable, the terms below are used with the meaning set out in applicable data protection law (including, where relevant, the GDPR):

Personal data — any information relating to an identified or identifiable natural person, whether directly (e.g. name, e-mail) or indirectly (e.g. an online identifier, IP address, location data).

Processing — any operation performed on personal data, whether automated or not, including collection, storage, use, disclosure, and erasure.

Data subject — the natural person to whom the personal data relates.

Controller — the entity that determines the purposes and means of processing personal data (in this case, SOLVANCE LIMITED).

Processor — a third party that processes personal data on our behalf and under our instructions.

Consent — a freely given, specific, informed and unambiguous indication of a data subject's agreement to processing.

3. What data we collect and why

3.1 Data generated by browsing our website

When you visit our website, our server automatically records a set of technical data, including: browser type and version, operating system, referring website, sub-pages visited, date and time of access, IP address, and the internet service provider used. This information is stored in server log files and is used to (i) deliver the website reliably, (ii) improve its content and performance, (iii) safeguard our IT systems, and (iv) support law enforcement in the event of a cyber-attack. Where feasible, this data is analysed only in aggregated or anonymised form and is kept separately from any personal data you provide to us directly.

3.2 Account registration

Where our website allows business partners to register an account (for example, to request quotations or track orders), the fields marked on the relevant form determine which personal data is collected. Data submitted at registration is used internally for the purposes for which it was provided and, where necessary, shared with processors engaged to support us (e.g. a logistics or fulfilment partner) strictly for that purpose. We also log the IP address, date and time of registration, which is retained to help prevent misuse of our services. Registered users may update or request deletion of their data at any time by contacting us.

3.3 Enquiries, quotation requests and correspondence

Where you contact us by e-mail, through a contact form, or to request a quotation, we store the personal data you provide (such as your name, company, e-mail address and the content of your message) for as long as needed to handle your enquiry and any resulting correspondence. This data is not disclosed to third parties except where necessary to fulfil your request (e.g. to a supplier or shipping partner) or where required by law.

3.4 Newsletter and updates

If we offer a newsletter or update subscription, sign-up uses a double opt-in procedure: after registering, you receive a confirmation e-mail to verify that you are the holder of the e-mail address provided. We record the IP address, date and time of registration for the same anti-abuse reasons described above. Subscription data is used solely to operate the newsletter service and may include limited open/click tracking (e.g. via a tracking pixel) to help us understand which content is useful to subscribers. You may unsubscribe at any time using the link in any newsletter or by contacting us directly; upon unsubscribing, tracking data associated with your subscription is deleted.

4. Cookies

Our website uses cookies. Full details of the categories of cookies used, their purpose, and how to manage or disable them are set out in our separate Cookie Policy, available at Cookie Policy.

5. Analytics and third-party services

We may use reputable third-party analytics providers (such as Google Analytics) to understand how visitors use our website, with IP addresses truncated/anonymised where the tool supports this. Where our website embeds components of third-party platforms (e.g. social media plug-ins), visiting a page containing such a component may allow the relevant provider to become aware that our site was visited, independently of whether you interact with the component. We recommend reviewing the privacy policy of any such third party for details of their own processing. You can generally prevent this kind of data exchange by logging out of the relevant third-party service before browsing our website, or via your browser's cookie and tracking-protection settings.

6. International data transfers

As SOLVANCE LIMITED and certain of our service providers operate outside your country of residence, personal data may be transferred to and processed in other jurisdictions, including outside the European Economic Area. Where this occurs, we take reasonable steps to ensure an adequate level of protection, such as relying on providers that certify to recognised data protection frameworks or offer contractual safeguards.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable statutory retention periods (for example, accounting or tax record-keeping obligations). Once the purpose no longer applies and no legal retention obligation remains, the data is deleted or irreversibly anonymised.

8. Your rights

Subject to the conditions set out in applicable law, you may have the right to:

• Confirmation — ask whether we process personal data concerning you.
• Access — obtain a copy of the personal data we hold about you, along with information on the purposes of processing, categories of data, recipients, and (where possible) the retention period applied.
• Rectification — request correction of inaccurate or incomplete personal data.
• Erasure — request deletion of personal data where one of the legal grounds for erasure applies.
• Restriction of processing — request that we limit how we use your data in specific circumstances.
• Data portability — receive personal data you provided to us in a structured, commonly used, machine-readable format, and have it transmitted to another controller where technically feasible.
• Objection — object to processing carried out on the basis of our legitimate interests, including direct marketing and related profiling.
• Withdraw consent — withdraw, at any time, any consent previously given, without affecting the lawfulness of processing before withdrawal.
• Complaint — lodge a complaint with the competent supervisory authority.

To exercise any of these rights, contact us using the details in Section 1. We do not use automated decision-making, including profiling, that produces legal or similarly significant effects on individuals.

9. Security

We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. As no transmission over the internet can be guaranteed to be entirely secure, we encourage individuals who prefer not to transmit personal data online to contact us through alternative means, such as by telephone or post.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The version published on our website at any given time is the version that applies.

11. Contact

Questions or requests relating to this Privacy Policy, or to the processing of your personal data, can be sent to:

SOLVANCE LIMITED — [email protected]

Unit 2904–05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong